Account Information

Opening a BOC Account

To open a new account with BOC you will need to complete an account application form. You can request your postal form by calling 0800 111 333 or by filling out a request online. Once we have received and processed your fully completed application we will notify you and send you a Welcome Pack.
Alternatively, visit your nearest BOC outlet/agent, where you can complete the form and open your account immediately.

What information do I need to provide in order to open a BOC acccount?

In person: The account application form will need to be signed by a duly authorised representative of your business (partner/director/individual). You will also need to provide a proof of address such as a recent utility bill and a form of photographic ID such as a driving license or passport.
By post: You will need to provide your company and account holder's name, a complete address with postcode, a contact name and a telephone number, and, if possible, an indication of your gas requirements.

Invoices, Payments and Charges

How do I read my invoice?

For an example invoice open this (327KB) file. The layout is as follows:
Top Left: Name and contact details
Top Right: Invoice number and the type of invoice - i.e. an Invoice, Credit Note or Facility Charge
Main Invoice: Sales, rental and VAT charges

Sales Heading - Under this heading you will see the following:

Advice Note, stating the date and branch of supply and the delivery number
Purchase Number and/or the name of the person placing the orderYour Location Account number and address for where the items were delivered
List of products purchased
Fixed charge - either a delivery charge or a transaction charge if the cylinder is collected at a retail outlet
Total Charge for Sales

Rental Heading - Under this heading you will see the following:

Your account number and address for where the cylinders are held
Type of gas, cylinder size and number of cylinders rented
Charge/Months
Total Charge for Rental

Bottom left: Overall total

How can I pay my invoice?

The main payment method for account purchases is via Direct Debit - allowing you five additional days credit. Alternatively, you can pay via Cheque, BACS or credit/debit card. In our outlets, we also accept cash payment in addition to credit/debit cards.

I have returned my cylinders, why am I still being charged?

BOC's minimum cylinder rental period is one month. This means part month rentals will be charged as a full month. For example, a cylinder returned in May will be subject to a rental charge for the full month of May.
If you have returned cylinders but are being charged for them beyond the month of return, you should contact us on 0800 111 333. We will need to confirm that the cylinders were returned to the same location and on the same account number to which they were supplied. If this is not the case we will need to amend our records. Please have your returns note number ready when you call our customer service centre to amend your records.

What are my payment terms?

BOC's general Terms and Conditions detail the standard payment terms. For your payment terms, check your individual agreement.

Where can I find current pricing information?

To find our current pricing information, contact us on 0800 111 333.

What happens if I do not pay my bills on time?

As a registered user with an existing BOC account, any gas you order online will be added to your account and payable in accordance with your payment terms

Further help:

For further information Contact Us via phone, fax or email